Returns & Exchanges
At Aiti Jewelry, we want you to be completely captivated by your purchase, which is why we offer a 30-day return window for all unworn pieces in their original packaging. Please note that for hygiene reasons and the unique nature of the work, earrings and custom-made orders are final sale.
Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
Secure Packaging
Place the jewelry in its original velvet pouch and branded box to ensure it is protected from damage during transit.
Label and Ship
Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our team verifies the condition of the return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing